At ZTrading we are committed to protecting our customers' privacy and ensuring data confidentiality, following industry standards commonly adopted by major electronics retailers such as Raya Shop.

• Data We Collect

When you use our website, we may collect the following data:

• Personal Information: Full name, phone number, email, home or delivery address.

• Technical Information: Browser type, operating system, IP address (used for technical analysis, not precise personal tracking), visited pages, and browsing duration.

• Payment Information: Selected payment method (card numbers are not stored in full).

• Cookies: Used to improve user experience, analyze website performance, and show personalized offers.

• Why We Collect This Data

Your data is used only to:

• Process and deliver your orders.

• Communicate updates related to shipping, purchase, or maintenance.

• Process installment or financing requests with partner banks or financing companies.

• Improve website services, offers, and performance.

• Send promotional messages unless the user opts out.

• Data Sharing with Third Parties

We may share your data only with:

• Payment Processors to complete transactions.

• Partner Banks or Financing Services for installments or credit eligibility approval.

• Shipping and Delivery Companies to ship your order.

• Authorized Service and Maintenance Centers when needed for warranty or defective return validation.

We do not sell, trade, or provide your information to any external marketing parties outside these cases.

• User Rights

At any time, you may request to:

• Modify or correct your information if inaccurate.

• Delete your data from our records by contacting support.

• Opt out of promotional or marketing communications.

• Data Retention Period

We retain your data only as needed for after-sales services, warranty, and legal accounting purposes, for amaximum of 24 months from last interaction unless local laws require more.